Automation in the Public Services sector has already started to show proven benefits, particularly in allowing administrations around the world to deliver better services for citizens and reducing their operational costs. UiPath considers that there is a huge potential still left untapped in public organizations and delivers solutions fully catered to their specific needs. With intuitive user interfaces and easy to integrate into Public Sector legacy systems, the UiPath Platform eliminates the inherent anxiety automation typically involves. Here’s how:

Fast and easy RPA development

UiPath allows ease of automation of complex processes with fewer man-hours – so ROI and performance benefits arrive faster.

Works with all applications

UiPath Robot works with all applications, whatever they may be, operating them just like a human user: clicking, typing and reading screen information through OCR and computer vision. Legacy systems, web applications, Java applications, databases, excel, word, PDFs and even custom applications or virtualized machines, can be automated with UiPath. 

Attended and Unattended

Attended Robot delivers high productivity and low handling time in service desk or help desk activities, being your employee’s reliable co-worker. Licensing application processing, permit applications, incident reporting, diagnostics, discharge processing and more. Triggered when needed, this Robot works under full human control and supervision. The Unattended Robot performs efficiently in batch mode any number of back-office activities, such as payroll, benefits management, reconciliations, recruitment and new hire processes. It is deployed by UiPath Orchestrator, with remote access available.

Have your teams collaborate privately and securely on the RPA project

Large government institutions or healthcare services providers that implement RPA in different departments, at different stages, automating completely different processes, can benefit from this feature. Automation projects can be easily scaled with no extra operational costs or infrastructure investments.

Remain fully compliant

Orchestrator provides logging, monitoring, and a full audit trail. Both the Robot’s and the user’s actions are captured and stored in log files. Now your organization respects changing regulations and maintains a transparent relationship with the government, other international public sector partners, taxpayers and the large public.

Highest-level security 

Security for Public Sector organizations is vital, not to mention for preserving sensitive citizen data safe. That’s why Orchestrator ensures data and access control and Robot login credentials are stored in CyberArk Enterprise Password Vault, a reliable and robust technology used by leading global companies. Our solution runs automation under locked screens and uses the TLS 1.2 protocol to provide privacy and data integrity.

  • The RPA journey starts with Lean Process Optimization
  • Business Ownership of the solution including prioritization
  • CoE guidelines for the assessment, design, development, and deployment of the robots.
  • Central RPA Command Center for proactive monitoring.
  • Dedicated regional RPA project execution and maintenance team. 
  • Shared and re-usable asset library
  • Alignment of RPA deployment architecture across the regions and BUs.

Automation is Enabling Digital Transformation in Governments Around the World

Challenge #1: Ensuring antiquated systems and processes are included in digital transformation agendas

As legacy system requirements continue to focus on migrations, upgrades, and integrations, RPA is being used to speed these processes and deliver results with far greater accuracy than seen in the past.

Challenge #2: Responding to increasing citizen demands and faster action for citizen requests

Cities and local governments in Japan, Singapore, Dubai, Canada, UK, and the U.S. deliver solutions via government portals and chatbots to: 

  • • Provide updates to citizen records
  • • Allow businesses to check their vendor status
  • • Provide an avenue for online invoice submission and payments

Challenge #3: Shifting public sector workforce demographics

Governments are not able to find and hire good, qualified talent to replace retiring workers at the pace in which they are losing existing workers. This results in the loss of intellectual knowledge as long-time government workers retire or move to the private sector. It also leaves gaps in process deliverables, because governments lack the headcount pipeline to quickly backfill these roles, resulting in backlogs and errors in system processing.

Useful Videos and Use cases:

Automation in the public sector:   Are we ready?

Indian Government generates citizen ePasses with RPA

Indian Health Department processes quarantine data faster with #RPA

RPA for Tax

Read passports, driver’s licenses, and national IDs for countries across the globe

For mor information please don’t hesitate to contact us or see our full library of demos and use-cases on our Solutions page.